Sales Coordinator

• Job Type: Full-time
• Location: Leeds
• Salary: £25,000 - £27,000

We are seeking an enthusiastic and committed Sales Coordinator to join a dynamic sales team based in Leeds. This role is crucial for providing back-office support, including quote generation and order placement, to enable our field sales packaging specialists to focus on active selling. Additionally, the role involves account management and cold calling to generate new sales orders.

• Provide support to allocated Packaging Specialists in field sales.
• Handle administration and coordination tasks such as generating quotes, processing orders, and liaising with the warehouse to ensure orders are on track.
• Inform customers of any potential delays or problems, escalating issues to the packaging specialist when necessary.
• Manage customer enquiries and escalate issues as required.
• Offer account management for allocated customers, acting as the main point of contact for all enquiries, managing stock levels for call-off stock, and handling any queries or complaints.
• General administrative duties including answering incoming calls, redirecting them as necessary, responding to emails, and filing quotes and orders.

• Experience in a similar internal sales role, preferably within a wholesaler/merchant environment, though this is not essential.
• Excellent customer service skills.
• Strong planning and organisational skills.
• Proficient IT skills, including the use of email, Word, and NAV (or similar customer order system).
• Sales skills, including experience with cold calling.

• Life insurance.
• Health & wellbeing programme.
• Company pension.
• Cycle to work scheme.
• Canteen.
• Company events.
• Enhanced maternity and paternity leave.
• On-site parking.
• 25 days holiday per year plus bank holidays.
• Contributory pension scheme in line with auto-enrolment and medical cash back plan.