Sales Coordinator

Sales Coordinator
£27,500 + benefits
Supportive team with a great culture

An exciting opportunity to join a leading manufacturer in Birmingham known for quality, innovation, and exceptional customer service. We are looking for a proactive and enthusiastic Sales Coordinator to support our internal dynamic sales team and help drive growth by maintaining strong relationships with existing customers and re-engaging lapsed clients.

Key Responsibilities:

• Customer Contact & Relationship Management
• Proactively call and engage with existing and lapsed customers to maintain relationships and generate repeat business.
• Build rapport with clients, understanding their needs and offering solutions that align with our product offerings.
• Quotations & Order Support
• Raise, send, and follow up on customer quotations in a timely and accurate manner.
• Liaise with internal departments to ensure smooth processing of quotes and orders.
• Customer Service & Problem Solving
• Provide outstanding customer service, acting as a key point of contact for queries, complaints, and general support.
• Investigate and resolve any issues quickly and effectively to ensure customer satisfaction.
• Sales Administration
• Maintain accurate records of customer interactions, quotations, and sales activities in the CRM system.
• Prepare sales reports and track KPIs as required by the Sales Manager.
• Collaboration
• Work closely with production, logistics, and finance teams to ensure smooth order fulfilment and billing.
• Support field sales representatives with administrative tasks and follow-up communication.

Required Skills and Experience:

• Previous experience in a sales support, sales admin, or customer service role (preferably within manufacturing or B2B).
• Strong telephone manner and confidence in making outbound customer calls.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple tasks and prioritise effectively.
• High attention to detail and accuracy when producing quotations and handling orders.
• Experience using CRM systems and Microsoft Office (Excel, Outlook, Word).
• A problem-solver with a positive, can-do attitude.

What We Offer:

A supportive and friendly team environment.
Opportunities for growth and development within the company.
Competitive salary of £27,500 and benefits package.

Monday to Thursday 08:30am - 17:00pm and Friday rotation of finishing at 16:00pm

Interested to know more contact Hayley Whitehead at Pertemps Recruitment Birmingham or call today!