Sales Coordinator

Sales Coordinator

Fareham | £30 - 32K

Role overview

We are recruiting for a Sales Coordinator to join a busy and growing team. This role will be responsible for managing incoming customer enquiries, preparing quotations, and ensuring clients receive a professional and efficient service throughout the sales process.

The successful candidate will be highly organised, customer-focused and commercially aware, with the confidence to identify opportunities and proactively re-engage lapsed clients when appropriate.

Key Responsibilities

* Manage incoming customer enquiries via phone, email and online channels.

* Prepare and issue accurate quotations in a timely manner.

* Follow up quotations to maximise conversion opportunities.

* Build and maintain strong relationships with new and existing customers.

* Proactively contact lapsed clients to re-establish relationships and generate sales opportunities.

* Update and maintain customer records within the CRM system.

* Liaise with internal teams to ensure customer requirements are met.

* Provide administrative support to the sales function.

* Monitor and manage sales enquiries from initial contact through to order placement.

* Support business development and customer retention activities.

Person Specification

Essential:

* Previous experience in a sales support, sales coordination, customer service or internal sales role.

* Confident communicator with a professional telephone manner.

* Comfortable making outbound calls to existing and lapsed customers.

* Strong customer service and relationship-building skills.

* Excellent organisational and administrative ability.

* Good attention to detail and accuracy when preparing quotations.

* Competent with Microsoft Office and CRM systems.

Desirable:

* Experience producing quotations or estimates.

* Experience working in a fast-paced commercial environment.

* Previous account management or customer retention experience.

Key Attributes

* Positive and proactive approach.

* Commercially minded with a natural ability to identify opportunities.

* Confident speaking with customers at all levels.

* Well organised and able to prioritise workload effectively.

* Team player with a willingness to support wider business objectives.

This role would suit someone who enjoys building customer relationships, managing enquiries and quotations, and taking a hands-on approach to converting opportunities into sales
Only candidates based in UK and eligible to work in UK are allowed