Sales Customer Account Advisor

Sales Customer Account Advisor, Solihull, Competitive Salary

Overview

Looking for a hands-on role with a leading company in intelligent transport solutions? SRL are at the forefront of traffic management innovation, providing temporary traffic systems like portable signals, message boards, and CCTV. Our mission is to create safer, more efficient roads through sustainable solutions.

About the Role

We are seeking a dynamic and driven Sales Customer Account Advisor to be based at our Solihull depot to be responsible for supporting the sales department by managing inbound customer enquiries, following up open quotations, and ensuring customer satisfaction throughout the sales process. As Sales Customer Account Manager, you will play a crucial role in supporting SRL's growth by promoting our traffic management hire solutions to existing and potential clients. Training will be provided on using CRM system and Syrinx.

Daily tasks will include chasing quotes that have not been taken up/converted to a firm booking or capture data. Chase quotes produced for new customers, and compile quotes, pricing and literature for customers as required. Contact proactive list (lapsed & reduced volume) and search for more customers to go on the proactive list. Outbound cold call to non-active and dormant customers, to understand current requirements, and reasoning. Set up meetings for the BD team and offer product trials. Contact existing live customer base, go deeper and wider into accounts making them fully aware of products and our services portfolio. Work with marketing to launch product promotions/events. Follow up on enquires following trade events and be the first point of contact for new account leads.

Key Accountabilities

• Support process of new customer accounts, liaising with the different departments.
• Respond promptly to incoming customer enquiries via phone, email, and online platforms, providing product details, availability, and help arrange pricing information.
• Assist with the preparation of quotes & contracts, proposals, and sales documentation, ensuring accuracy and compliance with company standards.
• Manage and process customer open quotations efficiently, ensuring timely delivery of products and services as per client specifications.
• Reengaged with lapsed customer to encourage repeat business, arrange BD team meeting.
• Build and maintain strong relationships with new and existing key customers by providing excellent customer service, understanding their needs, and offering solutions.
• Maintain an in-depth understanding of SRL's product range, including traffic management equipment, and how they meet customer requirements.
• Help the BD team to meet or exceed sales targets by proactively identifying upsell and cross-sell opportunities with customers.
• Collect customer feedback to identify areas for improvement in products and services, and work with the sales and Research & Development teams to implement solutions.
• Work closely with the external BD team, operations, and logistics to ensure the smooth coordination of sales activities, from order receipt to delivery.
• Accurately maintain customer data and sales activities within the CRM system, ensuring up-to-date records and follow-ups.
• Regularly report on sales performance, customer trends, and any challenges to the Business Development Director to inform strategy and decision-making.

Key Skills

Essential:

• Previous experience in a sales or customer service role, preferably in a hire, construction, or traffic management industry.
• Strong customer service skills with the ability to build rapport, handle enquiries, and resolve issues efficiently.
• Excellent written and verbal communication skills, with the ability to clearly explain technical products to non-technical clients.
• Ability to identify customer needs and provide tailored solutions to meet those needs.
• Strong time-management skills, with the ability to handle multiple tasks, prioritize, and manage a high volume of enquiries.
• A collaborative team player who works well in a fast-paced environment.
• A basic understanding of traffic management products is preferred but not required; willingness to learn is essential.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM software is a plus.

What's in it for You

• Laptop / Mobile phone (if applicable to your role)
• PPE Provided (if applicable to your role)
• Performance-based incentives
• Company pension
• Death in Service benefit
• Free Confidential Health, Wellbeing and Legal Support
• 25 days annual leave plus bank holidays
• Access to People Safe app and Wisdom app (one stop apps for support available for a range of offerings)
• Training & Personal Development
• Flexible working (if applicable to your role)
• Earn up to £600 for referring candidates from our Refer a Friend scheme (terms and conditions apply)

In return for your proven skills and experience, you will reap from a range of company benefits. You will join a supportive team that's empowered to express ideas and make improvements.

Diversity, equity and inclusion are at the heart of what we value as an organisation. SRL Traffic Systems is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.

We are committed to treating all our job applicants fairly and with respect. If you require any adjustments, we are happy to discuss that with you. Please contact our HR team in confidence.

What you will need and what you nee