Company Info

First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.

Job Description

Live works with highly successful estate agency brands offering a white labelled conveyancing service providing these businesses with the control they need over their transactions and the customers with a service that they can truly rely on.

This is an energetic team, requiring highly motivated, organised individuals, who are driven by exceeding their targets and providing their customers with an exceptional customer experience.

This role challenges the stereotypical perception of working in sales, offering a market leading bonus scheme, with uncapped commission available meaning you are fully in control of your earnings.

• Outbound and inbound sales of legal services to customers on behalf of some of the country’s leading estate agents. Following an introduction of the service in branch, your role is to make contact with every customer referred, present the features and benefits of our service and secure the conveyancing instruction.
• Following an initial expression of interest in our conveyancing services through our online channels, outbound sales calls to direct customers, presenting the features and benefits of the service and securing the conveyancing instruction.
• Build and maintain professional working relationships with our referring estate agency partners, creating a collaborative approach to achieving individual, LIVE and agency targets.
• Proactively manage your own workload with the assistance of our in-house call scheduler system, this will include scheduling your diary, prioritising customer contact based on service level agreements, monitoring call backs to meet customer expectations and providing clear and concise updates to our estate agency partners.
• Ensuring all records are up to date, providing sufficient information following all customer contact, allowing anyone within the business to review and understand the progress of the file.
• Ownership and accountability for individual key performance indicators, ongoing performance improvement objectives and overall sales performance.
• Maintain a full understanding of the services we offer and the benefits of using those services.

Personal Qualities

• Enthusiastic and self-motivated
• Exceptional communicator with a proven track record of delivering and exceeding sales targets
• Excellent organisational skills with the ability to prioritise under pressure
• Client focused with the ability to quickly create and maintain positive working
• Persuasive, articulate and resilient
• Sound understanding of the property market
• Experience of working in a high-volume environment

Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.