Sales Executive German Speaker

You
will be responsible for converting leads into Virtual or Physical surveys and
then into sales by assessing all move requirements. You will be targeted on
converting leads into tangible business for Santa Fe Relocation. Sales
enquiries include web leads, email leads, lead generators and phone enquiries.
Cooperate with sales and operational team members to ensure a smooth
coordination of the leads.

1.  Achieve and exceed aggressive personal annual
   sales target
   
2. Establish and
   maintain a strong relationship with the customer
   
3. Contact clients and collect necessary
   information, evaluate and probe business opportunities;
   
4. Use the Santa Fe preferred virtual survey tool
   to evaluate customers inventory
   
5. All virtual surveys are booked through our
   preferred technology partners on 100% of opportunities, a physical survey will
   only be organized through a 3^rd party if deemed too complicated or
   high value
   
6. Prepare
   a detailed and accurate consumer quotation and arrange follow up appointments
   within a set time
   
7. Issue Work Order to Operation team
   
8. Ensure the data accuracy and timely update of sales lead progress in the companies CRM system
   
9. Have negotiation skills to be able to close
   quotations while positioning Santa Fe Relocations service in a competitive
   market
   
10. Determine
    the customers’ needs and have the responsibility to match these needs with the
    company’s service capabilities
    
11. Make follow
    up calls to customers on moves and feedback results
    
12. Ensure
    customer is reassured, understands the move process and custom formalities
    
13. Follow
    up frequently with the customer to meet service expectations
    
14. Look to up sell other services that Santa Fe offer
    
15. You will be expected to achieve a minimum
    conversion target for Shipment Protection
    
16. Attend to any duties and assume any
    responsibility as directed as and when required by management.
    

Preferred qualification for this role:

·        A self-starter, with
sense of urgency in driving to reach goals

·        Able to work in a
fast-paced environment and meet tight deadlines

·        An assertive person
with good interpersonal skills, both written and on the phone

·        A team player who
will go the extra mile to secure business for Santa Fe

·        An excellent customer
service attitude

·        Possess customer
service or tele-sales experience, ideally in the logistics/mobility industry

·        You must be positive,
flexible, willing to learn, and constantly push yourself to succeed

·        Demonstrated work
ethic and consistent track record of over achievement including initiative to
prospect calls.

·        Ability to adapt,
contribute and succeed in a rapidly changing, fast-paced early stage company
environment.

·        Proficient in use of
Microsoft Office applications

·        Good English, both
written and oral, additional language skills are a plus.

Measurement Criteria & KPI’s

·        Opportunity to
win conversion ratio 35%

·        Shipment
Protection ratio 75%

·        Leads in suspect
<1 business day – Tuesday to Friday

·        Leads in suspect
<3 days – Monday

·        Opportunities
past due date – Never

·        Opportunities
past expected move date – Never

·        Opportunities
contacted <7 days and activity logged

·        All calls to be
logged through company CRM

·        Opportunities
must always have a future task assigned

This job description is not exhaustive, and the company reserves the
right to review and amend the duties of the role as appropriate. You maybe
required to undertake other duties and responsibilities that are commensurate
with your skills and experience.