Sales Manager

Our client is a market leading company who are proud of the fact that world-class service is at the core of all they do. They are based in Hawarden, proving exceptional service to customers UK-wide. They are professional, supportive and client-focused.

They are seeking a Sales Manager to join their Head Office team and lead the telephone-based onboarding team. This role is critical in driving revenue growth by managing and developing a team focused on onboarding new contractors and closing sales opportunities with high efficiency and conversion rates. The ideal candidate will have a proven track record in telesales or inside sales management and a passion for motivating teams to exceed targets.

Work Pattern: Monday to Friday – 8:30am-5:00pm OR 9:00am-5:30pm

Office based, 5 days per week. No hybrid or remote working available in this position.

Salary & Benefits Package:

Basic salary: £30,000 – £35,000 (£35k for industry experience)

Commission: Team-performance based commission structure

The Sales Manager will be responsible for:

• Managing and supporting a team of onboarding sales advisors, ensuring high levels of engagement, performance, and professional development.
• Drive team performance to achieve and exceed monthly sales targets and KPIs, including call conversion rates.
• Oversee the end-to-end onboarding process for new customers, ensuring a smooth transition from lead to active user or client.
• Continually assess and improve onboarding scripts, sales techniques, and workflows to maximise team efficiency and close rates.
• Provide regular training, feedback, and coaching to the team, including call reviews and performance assessments.
• Monitor and report on individual and team performance metrics, using data to drive informed decisions and improvements.
• Work closely with Marketing, Compliance, and Field Sales teams to ensure alignment and seamless contractor experiences.
• Ensure accurate and timely data entry in CRM systems, maintaining high standards of lead and contractor record integrity.

Skills and Experience Required:

• Proven experience in an internal sales or telesales management role, ideally within a fast-paced or high-volume environment.
• Strong leadership skills with the ability to inspire and drive performance in a team.
• Demonstrable success in managing onboarding or inside sales teams with high closing percentages.
• Excellent communication, interpersonal, and motivational skills.
• Data-driven mindset with experience in using CRM and sales analytics tools.
• Organised, detail-oriented, and able to thrive under pressure.
• Knowledge of onboarding best practices and customer journey management is a plus.
• Experience working within a regulatory framework would be advantageous

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.