Sales Office Supervisor

Company : Confidential

Job Type : Full Time

Tamworth, Staffordshire

Number of Applicants

000+

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Job Description - Sales Office Supervisor

We are currently recruiting for a Team Leader to join our clients Central Sales Office. This key role is responsible for managing workflow related to all new build processing, administration, and communications. You will ensure tasks are completed to the highest standard, within agreed timescales, and in alignment with departmental KPIs.
Key Responsibilities

Ensure all organisational policies are adhered to
Complete all customer-related tasks within agreed deadlines
Maintain efficient and effective work practices
Communicate clearly and professionally with customers and Key Account Managers
Produce accurate weekly and monthly reports
Implement and manage KPI performance
Oversee and coordinate workflow for the CSO team

Day-to-Day Duties

Coordinate tasks for New Build Sites across designated accounts
Build and maintain strong relationships with branch personnel, site managers, and procurement teams
Liaise with Key Account Managers, Estimating and Technical departments, and all relevant internal stakeholders
Handle all administrative duties, including processing call-offs, raising quotations, and responding to enquiries via phone and email
Manage and resolve customer queries within agreed timescales
Proactively support service delivery for all customer accounts
Notify customers of any potential service delays or product shortages
Organise team cover for planned and unplanned absences
Contribute to continuous improvement initiatives, including systems and procedures
Provide accurate reporting to customers (including site management) as required
Maintain processing levels in line with team capacity
Regularly review CSO processes to identify and recommend efficiency improvements
Liaise with branches to confirm stock availability and delivery timelines
Manage House Builder Bundles within the internal system
Oversee all shared inboxes to ensure timely responses

Performance Measures

Attendance and time management
Volume of daily/weekly orders processed
Accuracy and quality of order input (e.g., avoidance of duplication, errors, or incorrect details)
Delivery performance tracking (e.g., missed timescales or product shortages)
Monitoring and reduction of credit requests linked to order errors or delays
Customer satisfaction and issue resolution

Essential Personal Attributes

Excellent telephone and communication manner
Highly organised and detail-oriented
Proactive and capable of working on own initiative
Positive, professional attitude
Results-driven approach to workload

Skills, Experience, and Qualifications

Strong numeracy and Excel reporting skills
Effective communicator with internal and external stakeholders
Ability to manage and balance team workload effectively
Calm and composed under pressure
Experience in team leadership or people management
Confident in hosting and participating in virtual meeting

This is an onsite role, no Hybrid - Working full time Monday - Friday

Original job Sales Office Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Sales Office Supervisor

Job Description - Sales Office Supervisor

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