Sales Operations Associate

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Position Overview:

Due to continued business growth, EOS are seeking a Sales Operations Associate to help fulfil and exceed the company’s service delivery requirements.

WHAT YOU WILL DO:

As a Sales Operations Associate, you will play a key role in organizing and coordinating cutting edge network and audio video services/systems projects. You will be involved in the lifecycle of the overall internal project(s) working closely with other specialist project teams delivering the service to a customer base that includes leading global blue-chip organizations.

KEY RESPONSIBILITIES:

• Contact OEMs (Original Equipment Manufacturers) and distributors to gather pricing information for Audio Visual, Video, Conferencing, and Networking components.


• Register and manage bids with relevant OEMs and distributors in accordance with company procedures.


• Create detailed and competitive quotes in Sage X3.


• Interact with clients to present and discuss quotes, addressing their inquiries and needs.


• Maintain communication with OEMs and distributors to ensure accurate and up-to-date pricing information.


• Identify any changes or updates in pricing and adjust quotes accordingly.


• Continuously monitor the market for pricing trends and competitive positioning.


• Maintain thorough records of pricing data, client interactions, and bid registrations.


• Process final project invoicing, working closely with Account Management teams


• Attend client meetings, representing the Sales Operations department.


• Work closely with Finance to address any invoicing queries and customer follow up, as needed. 

ESSENTIAL CRITERIA:

• Willingness to take ownership of projects through to completion, with a desire to deliver for both the client and the company


• Experience using account management / procurement software


• Strong numeracy skills and analytical ability


• Excellent time management skills, with ability to manage workload and prioritize tasks


• Exceptional attention to detail and level of meticulousness


• Strong client-facing and internal communication skills


• A proactive problem solver, who can think on their feet.


• Intermediate to Advanced Microsoft Excel Knowledge


• Willingness to work as part of a team in a fast moving, growing global company

DESIRABLE CRITERIA:

• Experience of Audio Visual / Video Conferencing and Networking environments


• Clear understanding of the commercials involved in buying and reselling hardware and services


• Experience with Cisco CCW, Sage X3 and Jira a plus


• Can drive progress positively and effectively, keeping all stakeholders informed.


• Can maintain a high standard of work, even when working under pressure and handling multiple issues.