Sales Operations Co-ordinator

Job title:        Sales Operations Co-ordinator

Location:        Manchester, M22 – Hybrid – Minimum 2 days per week in the office

Hours:            Monday to Friday, 37.5 hours per week

Salary:            Competitive depending on experience

About BCN:

At BCN we unite people and technology to enable organisations to fly. 

We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.

We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.

Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.

We are delighted you are on this journey with us!

Focus of the role:

The Sales Operations Co-ordinator will be a key enabler of the sales process, ensuring that all administrative aspects of the sales cycle are handled efficiently and accurately. You will work closely with the Sales Director, Account Managers, and cross-functional teams including Finance, Procurement, and Service Delivery to support pre-sales and post-sales activities. 

This role is ideal for someone with strong attention to detail, excellent communication skills, and a passion for delivering high-quality support in a fast-paced, technology-driven environment. 

Responsibilities:

Sales Support & Administration 

• Support sales and operations process interdependencies and identify areas of process improvement. 

• Prepare, issue, and track sales quotations, proposals, and contracts using internal systems and vendor portals. 

• Maintain accurate and up-to-date records in the CRM system (Dynamics) including opportunities, contacts, and deal stages. 

• Support sales’ use and mastery of sales tools for more effective pipeline management and reporting. 

• Process sales orders and ensure all documentation is complete and compliant with internal policies. 

• Liaise with vendors and distributors to obtain pricing, availability, and lead times for hardware, software, and services. 

• Coordinate with the procurement team to ensure timely ordering and delivery of products and services. 
  

Customer Engagement 

• Act as a point of contact for customer queries related to quotes, orders, and billing. 

• Support the onboarding process for new clients, ensuring a smooth handover to the service delivery team. 
  

Reporting & Analysis 

• Generate regular sales reports and dashboards for the Sales Director and senior leadership in collaboration with Rev Ops lead.  

• Track and support sales reporting with KPI’s including pipeline management, forecasting accuracy and wider sales governance. 
  

Process Improvement 

• Identify and implement improvements to sales processes and administrative workflows. 

• Support the development and documentation of standard operating procedures (SOPs) for sales operations. 

Person, Skills & Experience:

• Minimum 2 years’ experience in a sales support, sales operations, or administrative role—preferably within an IT, MSP, or technology environment. 

• Strong understanding of sales processes, CRM and other systems.  

• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook. 

• Excellent organisational skills with the ability to manage multiple priorities and deadlines. 

• Strong written and verbal communication skills. 

• High attention to detail and accuracy in data entry and documentation. 

• Ability to work independently and collaboratively across departments. 

• Familiarity with IT products, services, and terminology is highly desirable. 

Desirable Qualifications 

• Experience working with IT MSP’s 

• Knowledge of licensing models (e.g. Microsoft CSP)
  

Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.

• Competitive salary with the ability to progress.

• 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!

• Company pension scheme.

• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.

• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more

• Life assurance

• Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.

• Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.

• Long service recognition to celebrate all the milestones

• Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!