Sales Order Processor

Are you an experienced sales order processor with a real passion for providing first-class customer service? Do you thrive in a fast-paced environment? If so, this could be the role for you!

Job Title: Sales Order Processor

Location: Bathgate (office-based)

Contract Details: Permanent, Full Time

Salary: Competitive

Start Date: ASAP

Hours: Mon to Thurs 8:30-5pm and Fri 8:30-3pm

About Our Client:

We are working with a fantastic client as a rare opportunity has opened up to join their highly successful team. They are looking for an experienced, personable, professional, and tenacious sales order processor to join their busy and enthusiastic team in their Bathgate office. The company are focused on providing excellent customer care through various channels to ensure that they maintain their positive reputation and continue driving their business forward. As a key player in their team, you will be responsible for processing and coordinating all orders from the online sales channels, acting as the first point of contact for suppliers and customers and resolving any issues that may arise throughout the supply chain. Therefore, to be considered for this role, you must have considerable administration experience, be skilled at inputting and processing large volumes of data accurately and have a real passion for customer service.

Job Roles and Responsibilities:

• Provide exceptional end-to-end customer care through live chat, email, and telephone throughout all stages of the customer journey.
• Processing a high volume of online sales orders efficiently and accurately across multiple supply chains.
• Accurately maintain the customer database (Salesforce & Microsoft Dynamics).
• Manage credit card transactions and other payment methods associated with customer orders.
• Liaise with suppliers, customers, and internal teams to ensure the smooth running of daily activities.
• Escalate complaints to the relevant parties if or when required.

Key Skills and Qualities:

To be successful in this role you must have the following:

• Relevant work experience in a customer support/sales support role.
• Experience of processing orders within defined timeframes.
• Previous administration experience is essential.
• Excellent communication skills.
• Ability to work alone and as part of a close-knit team.
• Experience of working with CRM/ERP systems.
• Strong computer skills (including proficiency in Microsoft Platforms such as Excel).
• Flexible and enthusiastic approach with a focus on service and delivery.
• Ability to maintain high levels of accuracy when gathering and inputting data.

How to apply:

If you are a highly motivated individual with a genuine passion for providing exemplary customer service and administration and have a strong desire to work as part of an inclusive team, we would love to hear from you. We are very excited to read your application and hope that we can welcome you to our client's amazing team soon!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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