Sales Support Administrator

We are looking for a Sales Support Administrator to join a busy customer support team.

The Company is a leader in the supply of industrial, commercial and office equipment to businesses for over 50 years.

Salary: £25,880

Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm

The Role

Reporting to the Sales Support Team Leader, you will deliver excellent service to internal and external customers, ensuring orders and quotations are processed quickly and accurately.

Key Responsibilities

• Process orders from new and existing customers
• Create quotations for customers based on their requirements
• Receive incoming telephone calls and webchats from new and existing customers
• Update and maintain accurate and up-to-date records on our database
• Provide accurate and relevant information to customers regarding their orders
• Be aware of any promotional activity to optimise sales
• Any ad hoc duties as required

Competencies required for the role

• Excellent telephone manner and written communication skills
• Computer literate with experience of Microsoft Word, Excel, Outlook and Teams
• Attention to detail, accuracy and flexibility to provide professional customer service
• Organised and reliable team player
• Knowledge of AX2012 would be advantageous but full training will be provided

Candidate Profile

• Team Player
• Good listener
• Ability to share success & help others in the team when needed
• Optimistic in your day to day role
• Professionalism
• Confident in dealing with customers
• High standard of written, verbal and interpersonal skills
• Energetic and enthusiastic
• Well organised and reliable

Benefits 

• 26 days holiday + bank holidays + earn additional long service days
• Opportunity to progress within the job role
• Hybrid working (Currently Monday/Wednesday/Friday from home after training)
• Salary Sacrifice cycle to work scheme
• Salary Sacrifice EV scheme
• Free onsite parking
• Mid-month "pick me up"
• Health shield Healthcare cash plan upon joining
• Free will writing service

To apply for this excellent opportunity please submit your latest CV and we will be in touch in Due course.