Sales Support Administrator

• Annual Salary: Up to £31,000
• Job Type: Full-time, Permanent
• Location: Modern open plan office with free onsite parking and EV charging points

We are seeking a proactive and detail-oriented Sales Support Administrator to support our Business Development Manager and divisional sales team. This role is crucial in enabling our sales staff to maximize their time in face-to-face customer interactions by handling administrative tasks and managing internal customer management processes.

Day-to-day of the role:

• Monitor and track the sales process from initial engagement to business as usual account management, ensuring all necessary steps are documented and followed.
• Record and action items as a result of customer account review meetings.
• Resolve issues or queries arising from BDM customer meetings, collaborating with shared service departments as necessary.
• Draft the Win Map document in preparation for completion in conjunction with the Business Development Manager.
• Work closely with the onboarding team to understand customer setup requirements, ensuring accurate customer administration across all systems.
• Maintain and regularly review customer data on Ctrl Cloud and CRM systems to ensure accuracy.
• Record, track, and provide accurate reporting of sales calls, visits, and pipeline to the Divisional Managing Director and sales team.
• Manage administration of rebrand projects and develop performance indicators relating to customer groups.
• Operate as the go-to person for general incoming calls or emails, deputising for Account Managers as necessary.
• Collaborate with colleagues across the business to troubleshoot and resolve customer issues efficiently, escalating to the Divisional Managing Director as necessary.
• Manage customer complaints and coordinate with other departments to resolve issues such as product returns, late deliveries, and faulty products.
• Report recurring issues and customer feedback to relevant teams to prevent potential churn and improve customer experience.

Required Skills & Qualifications:

• Self-motivated with the ability to work unsupervised.
• Exceptional organisational skills, enabling effective planning and prioritisation.
• Articulate communication skills, both written and verbal, at all levels internally and externally.
• Keen attention to detail with a focus on accuracy and quality in all tasks.
• Collaborative nature, working effectively with both immediate and wider team members.
• Proactive approach, constantly seeking areas to add value to the team and the company.

Benefits:

• Monthly profit share bonus scheme.
• Holiday buy-back scheme and company sick pay.
• Free onsite parking and EV charging points.
• Perks at Work scheme and unlimited ‘tuck shop’ snacks.
• Free lunch every Friday and charity dress down day.
• Cycle to Work scheme and complementary Happy Birthday vouchers.
• Subsidised workplace massage and 'Giveback Days’ with food cooked onsite by the Management Team.
• Eye care vouchers and Employee Assistance Programme (EAP).
• Company social and corporate events.

To apply for this Sales Support Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.