Sales Support Administrator

Sales Support Administrator
£26,000-£28,000 per annum
Letchworth Garden City
9am-5pm Monday to Friday

Our client is a recycling materials manufacturer based in the beautiful town of Letchworth, and they are looking for a proactive individual to assist in the day-to-day running of the sales area. This Full Time Permanent role offers the right candidate an excellent opportunity working with a well-respected local business within a collaborative and supportive team environment with full training provided on-site to the right candidate.

Main duties and responsibilities

Objective: Assist in the daily operations of the sales area by achieving management objectives and proactively responding to customer requests and directives.

Responsibilities:

• Telephone Management: Answer and respond to phone calls, taking necessary actions.
• Customer Service: Address customer queries and problems, including invoice and delivery issues, efficiently and satisfactorily.
• Record Keeping: Compile specifications accurately and maintain company records in line with Operating Procedures.
• Order Processing: Process customer orders, quotations, and invoices accurately. Liaise with the Operations Director/Production department to determine lead times.
• Sample Management: Ensure prompt dispatch of manufactured samples and follow up with customers.
• Artwork Coordination: Initiate and progress artwork requests, maintaining continuous communication with customers and the Production Department until customer approval is obtained and stereos are requested.
• Customer Relations: Develop and maintain positive relationships with existing customers, providing advice, assistance, and service to retain profitable business.
• Customer Contact: Regularly contact customers via telephone/email to prompt new orders, quote for new or existing requirements, and ensure current service meets expectations.
• Product Knowledge: Achieve a thorough understanding of the full product range, including materials and presentations.
• Quality Compliance: Be fully conversant with relevant sections of the company’s Quality Manual, ensuring adherence to Operating Procedures.
• Additional Duties: Perform any other duties deemed appropriate within the individual’s capabilities.

Key Skills

• Excellent communication skills via all mediums demonstrating an active listening skill-set
• Confident, empathetic and patient telephone manner
• Solution driven especially in regards to customer service and customer queries
• Pro-actively initiate design requests
• Excellent attention to detail
• Experience in Manufacturing/Packaging background (desirable)

If you are interested in this position please apply with a current CV or contact the Letchworth Hales Office