Sales Support Administrator

We are looking for a proactive and detail-oriented Sales Support Administrator to join our team. This is an excellent opportunity for someone who is passionate about providing outstanding support to a dynamic sales function within a leading brand in luxury textiles and interior design.

In this role, you will play a crucial part in delivering a seamless experience for our UK and international clients. You’ll support the sales process from enquiry to delivery, ensuring high levels of customer satisfaction and operational efficiency. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional service, this could be the perfect role for you.

Key Responsibilities

• Provide administrative and operational support to the sales team, ensuring efficient handling of customer enquiries, orders, and follow-up communications.
• Act as a key point of contact for clients via phone, email, and online platforms, offering timely and professional assistance.
• Support product selection, order processing, sample requests, and after-sales service.
• Maintain accurate data entry in CRM and order management systems, ensuring up-to-date client and order information.
• Collaborate with sales, marketing, logistics, and product teams to meet client needs and timelines.
• Coordinate the distribution of samples and marketing materials, and assist with event planning and execution.
• Monitor and track order status, proactively resolving any delays or issues.
• Contribute to team performance by meeting key targets and KPIs.
• Stay up to date with product knowledge, industry trends, and company developments.
• Support the field sales team with reporting, documentation, and administrative tasks.

Skills & Experience Required

• Proven experience in a sales support, customer service, or administrative role—ideally in a design-led, interiors, or luxury product environment.
• Strong organisational skills and attention to detail.
• Confident communicator with excellent written and verbal communication skills.
• A customer-focused mindset with the ability to manage multiple tasks and priorities.
• Solid IT skills including Microsoft Office and CRM/order processing systems.
• A collaborative approach with the ability to work across departments and contribute to team success.

Personal Attributes

• A genuine passion for supporting sales and delivering outstanding customer service.
• Self-motivated with a proactive and solutions-oriented approach.
• Professional, respectful, and committed to high standards of work.
• Positive team player who enjoys working in a creative, fast-moving environment.
• Takes pride in accuracy, presentation, and efficiency.

Why Work With Us?

• Join a well-established, forward-thinking brand in the global interiors market.
• Be part of a supportive, innovation-driven team.
• Work in a modern office and showroom with on-site parking.
• Benefit from a competitive salary, performance incentives, and opportunities for development.

Interested in applying?

If you're passionate about customer service and ready to play a key role in supporting a high-performing sales team, we’d love to hear from you.