Sales Support Administrator

Sales Support Executive
Salary: £27,000.00 - £35,000.00 per year
Job Type: Full-time, Permanent
Location: Thetford
Additional Pay: Bonus scheme
Benefits: Company pension, profit sharing bonus, employee discounts, free or discounted food, on-site parking, canteen, flexitime

About the Company

A well-established business in the furnishings industry is seeking a proactive and organised Sales Support Executive to join their growing team. Known for delivering high-quality products and outstanding service, the company is expanding and looking for a team player to provide essential administrative support to the sales function.

The Role

This is an excellent opportunity for someone who enjoys a varied and fast-paced environment. The Sales Support Executive will play a key role in supporting the sales process—managing inboxes, preparing quotes, processing orders, and handling customer queries. You’ll be a vital point of contact both internally and externally, helping ensure the sales team operates smoothly and efficiently.

Key Responsibilities

• Manage the inboxes of one or two sales team members, ensuring prompt and professional responses
• Prepare quotes and process customer orders accurately
• Handle inbound emails and phone calls, assisting customers with their queries
• Proactively build customer relationships and follow up on opportunities
• Maintain accurate records and ensure data entry is up to date in the CRM system
• Liaise with internal departments to facilitate a seamless sales process
• Take initiative to resolve queries and support the team with daily operations

• Strong organisational skills with excellent attention to detail
• A proactive, solution-focused mindset
• Excellent written and verbal communication skills
• Confident in handling calls and responding to emails professionally
• Ability to multitask and manage priorities in a fast-paced environment
• Previous experience in sales support, customer service, or administration is advantageous
• Comfortable using Microsoft Office and CRM systems (training provided)

Why Join?

• Supportive, friendly team environment
• Opportunities for professional growth and development
• Collaborative and positive workplace culture

Schedule: Monday to Friday