Sales Support Administrator

Sales Support Administrator

Salary: £28,000 per annum. Plus company profit share scheme

Monday - Friday, 8am - 5pm (30 min lunch - 42.5 hours working week)

Moulton Park, Northampton. Office based.

Permanent

Match Recruitment are recruiting on behalf of their client based in Northampton. Based from their Head Office in Northampton, they’ve been servicing the UK for over 35 years. You’ll be joining a small Customer Service - Account Management team, working in a buddy system alongside a Field Sales Representative. This is not a sales role. However, you’ll be expected to send quotes to customers and follow up on these customers to check-in.

This role suits someone who enjoys delivering great customer service while keeping everything running smoothly behind the scenes. You'll be handling calls, looking after existing customer accounts, preparing quotes, and providing support across the full order process.

From arranging samples and returns to managing lead times and keeping the CRM updated, you'll be the go-to person for customers who value clear, reliable communication.

Your day to day duties:

• Answering inbound calls coming into the office and making outbound calls to customers, mainly if requested by your customer
• Account management of a selection of existing customers
• Providing quotes to new and existing customers
• Answering enquiries re: product orders and delivery updates
• Arranging for product samples to be sent to customers
• Updating company CRM with relevant information and updates
• Processing orders through their company portal (preferred method), as well as processing via email
• Arranging return products for customers
• Managing backorders and lead times

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.