Sales Support Administrator

About Us

Utility Bidder is at the forefront of the energy consultancy industry, specialising in assisting businesses to secure optimal energy contracts while promoting energy efficiency. With a strong commitment to customer satisfaction, we have successfully helped thousands of clients reduce their energy costs.

We are currently looking for a Sales Support Administrator to join our team in Leicester. This role is essential in maintaining our high standards of customer care.

Job Responsibilities

• Provide quality control on all contract submissions that come through from our internal sales team or our external partners – this will involve verifying information on a written document.

• Repair contract errors on the sales teams/external partner’s behalf where possible – this may involve customer contact.
• Assist the sales team/external partners with resolving any contract issues where required.
• Liaise with suppliers either written or verbally to resolve any issues with contract submissions.
• Ensure that we receive correspondence from the suppliers that the submission has either been accepted or rejected.
• To proactively resolve any supplier rejections, track queries and monitor feedback.
• Maintain up to date knowledge of both internal processing criteria and suppliers’ criteria.
• Continually seek out new ideas and process improvement opportunities.
• Contribute to and maintain Departmental performance measures.

• You’ll have above average administration skills and ideally, you'll have worked in a high volume, sales focused environment.

• You’ll pay attention to the detail, and you’ll care about getting things right the first time. You’re reliable and able to deliver to tight deadlines.
• A strong collaborator, able to build strong relationships across the business with a focus on developing a ‘one team’ approach.
• Have a ‘can-do’ attitude and be able to step up to the challenges of working in a fast paced, dynamic, and developing organisation. 
• Be an excellent communicator, bringing your personality to work and interacting with people on a human level.
• Motivation and a positive attitude are key to this role.
• Know your way around a computer and be comfortable with new solutions that could enhance our ways of working.
• Initiative and a desire to learn & grow with the business.
• Analytical and data driven - the ability to take data and info, translate into insight and drive decision making.

• Base salary £24,000 per annum (37.5 hours per week)
• Ongoing training and development including extensive 1:1 coaching and group sessions.
• 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays.
• Paid birthday leave.
• Employee Assistance Programme – with 24/7 access to a Remote GP
• Cycle to Work Scheme & Tech Scheme
• Pension Scheme
• Life assurance cover

Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Utility Bidder Recruitment Agency Policy

Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies.

Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team.

We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal.

Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.