Sales Support Coordinator

Sales Support Coordinator

Bristol

Salary : DOE

Our client, the UK’s largest construction equipment dealer, has an exciting opportunity for a Sales Support Coordinator to join their team!

The role:

· Proactively support Sales Managers to meet customer’s needs, from start of the customer journey through to completion.

· Oversee and support with sales pipeline.

· Conduct weekly overview of customer portfolio with key stakeholders across the business.

· Identify potential risks or opportunities and inform Sales Managers to follow up.

· Assist customers and Sales Managers with all account related questions. Provide accurate timely information regarding enquiries.

· Be the link between departments across the business to ensure customer expectations are met.

· Accurately updating the in-house ERP system in a timely manner.

· Using data to look for trends and problems, take a proactive approach to managing your own data.

· Generating Equipment Sales agreements for new customer orders.

· Working with Commercial to allocate appropriate equipment and budget costs.

· Raising workshop prep job sheets and liaising with production.

· Working with in house and out of house finance companies to produce proformas and invoices.

· Ordering new and used Plant & Equipment from OEMs and maintaining accurate equipment records. Including but limited to raising Equipment Purchase Orders, processing goods receiving and co-ordinating prompt payments to suppliers.

· Checking and validating order confirmation and invoices - updating ERP system to accurately reflect and flagging any changes to the Commercial team.

· Liaising with multiple departments to ensure specifications are correct and machines will be ready for dispatch in line with customer expectations.

· Answering incoming telephone calls, being the first point of contact for existing and prospective customers.

Key skills/ experience:

· Able to thrive and succeed in a busy, ever-changing environment

· Excellent problem-solving skills with accuracy and attention to detail

· Proficient in the use of Microsoft Office Suite, including Excel and Outlook

· Strong communication skills and able to build relationships with key stakeholders