Sales Support Coordinator

Sales Support Coordinator
Location: Hybrid (3 days in the office, 2 days WFH)
Salary: £27,000 + up to £2,000 bonus per annum
Based in Greenford
Type: Permanent, Full-time Hours: 9.00am – 5.00pm

Are you an organised and articulate individual with a knack for problem-solving? Do you thrive in a supportive team environment and enjoy going above and beyond for customers? If so, we have the perfect opportunity for you!

About the Client: Our client is a fabulous family-owned business known for its great atmosphere and dedication to customer satisfaction. They treat every project with the same level of dedication and attention to detail, whether it's for an individual entrepreneur or a multinational corporation.

Role Aim: To provide comprehensive sales support to the sales team, manage returns and replacements efficiently, and ensure customer satisfaction.

Key Responsibilities:

• Monitor the support inbox, circulate and address enquiries received.
• Coordinate with your supervisor to arrange quick collections for returns and ensure timely credits or refunds. Resolve any issues with accounts and despatch.
• Provide cover for outbound post and samples.
• Follow up with new customers and manage customer reviews by tagging and replying to them.
• Provide departmental cover, including handling sales enquiries, order entry, live chat, and key accounts administration.
• Maintain interdepartmental spreadsheets and handle ad-hoc admin tasks as required.
• Send quotes to customers for both stock and made-to-order products.
• Take orders over the phone and via email.
• Enter orders and returns into the system.
• Liaise with production to get updates on ongoing jobs.
• General administrative duties as needed.

Candidate Requirements:

• Previous experience in a commercial business and familiarity with creating and sending quotes is beneficial.
• Strong team player, capable of working within a diverse sales department.
• Customer service or sales office experience is essential.
• Good organisational skills and ability to prioritise and multitask.
• Excellent communication skills and a logical thinker.
• Experience with Excel is needed, and knowledge of Google Sheets is advantageous.
• Quick learner and problem solver.

Benefits:

• 22 days holiday (excluding bank holidays)
• Company pension scheme
• £2,000 yearly bonus, paid quarterly
• Lovely team of people
• Comprehensive training provided What You Need to Do Now:

If this sounds like the perfect opportunity for you, then apply today! If not quite right but you know the perfect person, remember we have doubled our refer a friend scheme to a £100 voucher!! You qualify when we have recorded the referral and they are placed in a permanent role (+ pass their probationary period), so to find out more please visit our website and read our blog; Double the Reward!!

If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.

Keywords: Sales Support Administrator, Sales Support, Customer Service, Sales Office, Sales Admin, Hybrid Work, Uxbridge, Commercial Business, Admin Support, Order Processing