Sales Support Coordinator

P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Pre-Sales Coordinatorto join their team based in Bawburgh on a full-time, permanent basis.

Role Summary:

This varied and pivotal role provides critical support to the Sales and Project Management. As a project-based and customer-focused business, teamwork and organisation are vital to success. This position offers a great opportunity to gain a broad understanding of sales, operations within a global satellite communications environment. You will be fully trained on all products, services, and internal systems to confidently deliver high-quality support and service

Main Responsibilities:

• Assist the Sales team by processing sales orders, proforma invoices, purchase orders, despatch notes,
• and sales invoices accurately and efficiently.
• Support the preparation and issuing of customer quotations, especially when sales staff are with customers.
• Manage pending sales orders, monitor stock availability and payments, and proactively update customers.
• Liaise with warehousing team regarding couriers and freight forwarders for shipping quotations and compliance with export regulations and Dangerous Goods rules (e.g. batteries).
• Maintain CRM system with accurate sales and customer data.
• Handle customer and dealer enquiries via phone and email, and product queries.
• Assist in creating and distributing targeted marketing campaigns and customer communications.
• Support the Account Management team in daily tasks and documentation.
• Occasionally visit key accounts alongside dedicated Account Managers to support relationship building.
• Take increasing responsibility for managing selected established accounts over time.
• Create and update customer accounts.
• Manage customer and supplier invoice queries and raise customer invoices and credit notes.
• Raise requests for new Purchase Documents (PDs).
• Responsible for management of the email inbox for the sales team.

Qualifications and Experience:

• Proficient in Microsoft Office 365 (especially Excel and Word).
• Experience or ability to quickly learn CRM and finance/billing systems.
• Previous experience in sales support, order processing, or administration. (Desirable)
• Familiarity with satellite communication services, export compliance, and Dangerous Goods. (Desirable)
• Basic understanding of pre and post sales. (Desirable)
• Experience in handling customer invoices and credit notes. (Desirable)

Person Specification:

• Strong communication skills, both written and verbal.
• Proactive self-starter with a positive attitude.
• Exceptional attention to detail and organisational skills.
• Ability to multitask and prioritise workload effectively in a fast-paced environment.
• Comfortable working independently and as part of a team.
• Flexibility and adaptability are key as the role evolves with business needs.
• This role requires own transport due to office location.
• Customer Service skills.
• Accuracy and timeliness of order processing and sales documentation.
• Responsiveness and professionalism in customer communication.
• Data integrity in CRM and billing systems.
• Effective coordination and support to sales teams.
• Contribution to account management and customer satisfaction.

Working Hours and Benefits:

• Monday - Friday.
• Career development and opportunity to learn and grow.
• Company Pension scheme (including salary sacrifice).
• Private Health insurance for you (with the option of adding family members).
• Life Assurance (4 x salary).
• Enhanced Maternity and Paternity benefits.
• Health Assured Employee Assistance Program (EAP).
• Training on all company products, services, and systems will be provided.
• 23 - 27 days Annual Leave.
• Free coffee, tea and fruit.
• Free parking and electrical car charging points.
• Family and corporate events.