Sales Support Coordinator, Iberia

LOCATION: London, Hammersmith 

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

REPORTS TO: SALES DIRECTOR, IBERIA

Role Purpose

The Sales Coordinator handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.

What You’ll Do:

• In-depth product setup information: providing all customers with the detail they need on Funko products and categories.
• Product image management: ensuring key customers are receiving images promptly and correctly.
• Catalogue management.
• Supplying test certificates as available / .
• Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
• Participation in product / brand knowledge training to learn about new and existing product lines.
• Ensuring the highest level of customer service resulting in increased p
• roductivity and achieving quarterly incentive goals.
• Assisting with enquiries regarding client products and timelines.
• Attending account sales meetings both internally /externally and conference calls where applicable.

What You’ll Bring:

• Excellent written and verbal communication skills in English and Spanish.
• Passionate about the customer experience.
• Working knowledge of Microsoft Office 365 packages and Excel (including V-Lookups and X-Lookups).
• Excellent organisational skills and ability to prioritize.
• Demonstrates a ‘team player’ ethic.
• Fantastic attention to detail.
• Ability to work with confidential information and remain discreet at all times.
• Good relationship builder with internal and external stakeholders.
• Driven, pro-active and works at pace.
• Ability to ‘think out of the box’ with a hands-on mentality.

Funko is an equal-opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin, or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.