Sales Support Executive

SGS are the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

We deliver services that touch every part of human activity and improve millions of lives - from ensuring the safety of food, clothing, transportation, and medicine to better testing in the nuclear industry. Whatever your role, you will make an important contribution to delivering safer products, better services and keeping society connected.

SGS’s C&P (Consumer and Products) services help businesses ensure product safety, quality, and compliance through testing, inspection, certification, and auditing—covering everything from manufacturing to distribution across various consumer goods sectors

• Job Title: Internal Sales Executive
• Job Type: Permanent
• Hours: Monday - Friday 9am - 5pm
• Job Location: Shepton Mallet

Are you a confident communicator with a passion for customer service and a knack for lead generation?

SGS  is seeking a motivated and enthusiastic Sales Support Executive to join our dynamic team in Shepton Mallet. This is an exciting opportunity for someone looking to develop their career in sales within a fast-paced, B2B environment

This Internal Sales position is focused on driving business growth by supporting the external sales team. You'll play a key role in identifying, researching, and generating new leads, as well as maintaining and expanding relationships

What You’ll Be Doing

• Lead Generation & Prospecting: Proactively call and email potential clients, uncover new opportunities, and raise awareness of SGS  solutions.

• Market Intelligence: Conduct competitor analysis and monitor industry trends to help shape our strategy.

• Customer Support: Handle inbound enquiries via phone, email, Teams, and chatbot.

• Sales Support: Create quotes and proposals, progress leads, and coordinate meetings for the sales team.

• CRM Management: Maintain and update client records, monitor contract performance, and report on activity using Salesforce.

• Client Development: Re-engage lapsed clients and explore opportunities within existing accounts.

• Administrative Duties: Assist with onboarding, document management, and invoice/payment queries.

Why Join SGS 

• Be part of a respected, global brand known for quality and innovation

• Work alongside a supportive and knowledgeable team

• Gain exposure to multiple service lines and international markets

• Opportunity for career growth and ongoing training

Essential Skills & Experience

• Confident cold caller and natural lead generator
• Strong commercial awareness and customer service mindset
• Previous experience in a phone-based, B2B technical or logistics environment
• Excellent interpersonal, written, and verbal communication skills
• Self-motivated, well-organised, and able to manage multiple priorities
• Proficient in MS Office and CRM systems (e.g. Salesforce)

Desirable

• Background in customs, logistics, or related technical services
• Experience working with measurable performance targets
• Customer service or sales administration qualification

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: 

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.