Sales Support Manager

We are looking for a proactive and experienced Sales Support Manager with energy/utilities experience to spearhead a 13-person-strong Sales Support team. This role is a fantastic chance to champion operational excellence and work collaboratively across various departments in a dynamic, entrepreneurial setting. The Sales Support Manager will play a pivotal role in refining processes, aiding the sales cycle, and serving as the primary link among commercial, operational, and customer-facing teams.

• Oversee and enhance the development of the Sales Support team by establishing clear performance objectives and accountability measures.
• Conduct regular performance evaluations, offer coaching, and facilitate personal development plans for team members.
• Craft and execute strategies for team recruitment, training, and onboarding to handle diverse and seasonal demands effectively.
• Cultivate an environment that encourages team development, cooperation, and ongoing learning.
• Collaborate with various departments to identify and rectify procedural inefficiencies.
• Maintain up-to-date and accurate internal documents, including policies, procedures, and training materials.
• Offer robust support to Business Development Managers, Key Account Managers, and Third Party Intermediaries, ensuring efficient deal closures.
• Oversee the comprehensive tender process for key customers, guaranteeing a smooth customer experience from start to finish.
• Ensure the team adheres to both internal standards and external regulations, maintaining readiness for audits and accuracy in contracts.
• Manage CRM systems to uphold high data integrity and reliable reporting of sales pipelines.
• Analyse performance metrics to spot trends and provide insights that aid strategic decision-making.

• Demonstrated leadership in managing a sales support or similar team, preferably within the energy or utilities sector.
• A robust operational or customer service background, with a knack for managing complex stakeholder relationships in a dynamic setting.
• Adept at leveraging data and analytical tools to drive decisions and identify operational insights.
• Experience with CRM and ERP systems, with a preference for those familiar with credit processes and customer lifecycle management.