Sales Support, Retailer services & Credit Control Team Leader

Salary 32k plus a car and private healthcare

Location - Slough

My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader in Sales Support, Retailer services and Credit control.

About the Role:

Are you a confident leader with a passion for delivering exceptional customer service and driving performance? We are looking for a dynamic Team Leader to join our Retailer Services, Credit Control and Sales Support function. In this pivotal role, you’ll lead a team of specialists dedicated to supporting our retailer network and customers, ensuring timely and accurate service with a particular focus on finance-related transactions.

Your leadership will directly contribute to a high-performance culture that delivers market-leading service, supports business growth, and continually improves processes.

Key Responsibilities:

• Lead, coach, and develop a team of Retailer Services, Credit Control and Sales Support Specialists.
• Motivate the team to meet and exceed departmental targets through regular one-to-ones and performance reviews.
• Foster a customer-centric culture and drive continuous service improvement.
• Act as the escalation point for unresolved queries from customers, retailers, or brokers.
• Collaborate across teams to resolve issues, share best practices, and eliminate inefficiencies.
• Ensure all operations are compliant with regulatory and internal policies.
• Monitor the quality of customer interactions and deliver performance reporting to management.

What We’re Looking For:

• A minimum of 12 months’ experience managing a team.
• Experience in a Financial Services Contact Centre environment is essential.
• A natural problem-solver with excellent communication and coaching skills.
• Strong attention to detail, time management, and the ability to prioritise.
• A hands-on approach to leadership with the confidence to make decisions.

For more information please contact Vicky.