What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Sales Support Specialist - 1-Year Secondment (Cambridge, Onsite)

Responsibilities:

• Applies company policies and procedures to resolve a variety of issues.

• Determines a course of action based on guidelines. Modifies processes and methods as required.

• Works on assignments of moderate scope where problem solving requires application of learned techniques.

• Builds productive working relationships internally and externally.

• Provides standard professional guidance and collaborates to resolve mutual problems.

• Works autonomously and receives little instruction on day-to-day work/new assignments.

• Exercises judgment within defined procedures and practices to determine appropriate action.

Requirements:

• Previous experience working within a office-based, administrative role is essential with preferable experience of working within a sales support or Commercial Operations function.

• Excellent commercial skills

• High attention to detail, capable of prioritizing multiple requests while maintaining open lines of communication with the requestor and adhering to standard turnaround times.

• Able to work well within a fast-paced role

• Ability to interpret requests and determine appropriate quoting mechanism based on product line, deal terms and Illumina policy.

• Good problem solving skills, if an issue were to arise the candidate will have the ability to take appropriate action to escalate and obtain consensus from key stakeholders to identify the appropriate solution .

• Excellent written and verbal communication skills

• Fluent/Native English language

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.