Sales Support Team Leader

My client are seeking a dedicated Sales Support Supervisor to assist in managing our Sales Support Department. This role involves handling both purchase and sales order processing efficiently and supporting the personal development of staff. The ideal candidate will assist the Sales Support Manager and oversee the department in their absence, ensuring all operations run smoothly and efficiently.

• Purchase Order Processing:
  • Convert purchase requisitions into purchase orders timely and accurately and email them to suppliers/manufacturers.
  • Liaise with Account Managers regarding delivery, price, or release issues and advise on potential delays.
• Sales Order Processing:
  • Manage sales order entries and amendments efficiently.
  • Oversee the management of dispatches, including preparing pick tickets, address labels, correct certification, and selecting carrier methods.
  • Consolidate orders to reduce administrative and transport costs.
  • Create certificates of conformance, delivery notes, and shipping documents.
  • Communicate with customers to resolve queries and issues, ensuring high levels of customer satisfaction.
  • Update the system with tracking details for outgoing and incoming parts.
  • Arrange bookings with couriers and freight forwarders as required, handle customs clearance, and manage intercompany stock transfers.
• General Office Support:
  • Provide general office support within the department as needed.
  • Maintain effective communication with suppliers, manufacturers, customers, and internal employees at all levels.

• Proven experience in sales support, order processing, or a similar role.
• Strong organisational and time management skills to handle multiple tasks.
• Excellent communication skills, both written and verbal.
• Proficiency in using office software and order management systems.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to accuracy.