Sales Team Leader

We are looking for an experienced Sales Team Leader to lead, motivate and develop a team of sales advisers within a busy contact centre environment.

You will be responsible for driving sales performance, improving conversion rates and ensuring the team consistently delivers excellent customer outcomes.

Key Responsibilities

* Lead, coach and develop a team of sales advisers to achieve individual and team targets.

* Monitor key performance indicators, including sales, conversion rates, call quality, productivity and attendance.

* Conduct regular 1-to-1s, call listening sessions, team huddles and performance reviews.

* Identify performance gaps and implement coaching and development plans.

* Drive a positive, accountable and high-performing team culture.

* Ensure customer interactions meet quality, compliance and regulatory standards.

* Handle escalations and support the team in delivering excellent customer service.

* Work closely with management and stakeholders to improve processes and performance.

What We’re Looking For

* Proven experience in a sales or contact centre environment.

* Previous experience coaching, motivating or leading a team.

* Strong understanding of sales targets, KPIs and conversion performance.

* Confident communicator with the ability to influence and develop others.

* A hands-on, proactive leader who leads from the front.

* Strong focus on customer experience, quality and compliance.

Desirable Experience

* Previous experience managing a sales team.

* Experience within financial services, insurance or another regulated environment.

* Understanding of FCA requirements and customer conduct standards.

The ideal candidate: A hands-on sales leader who can motivate a team, improve sales performance, coach individuals and consistently deliver against commercial and customer service objectives
Only candidates based in UK and eligible to work in UK are allowed