Salesforce Administrator

About the Role

We are looking for a Salesforce Administrator to help with the ongoing development of our Salesforce.com deployment.

As our administrator, you will work closely with functional teams, organisational units, and subject matter experts to identify, develop and deploy support tickets or new business processes. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Customer data is vital to the Telegraph Media Group's strategic plan to grow to 10m subscribers. This role sits at the heart of enabling that strategy as you’ll be working on major transformation projects across a breadth of exciting technologies, allowing you to hone your Salesforce development and learn new skills.

The role is hybrid based with 3 days in the office and offers excellent opportunities for experience in agile methodologies, developing your technical exposure and, more generally, your wider professional growth.

Key Responsibilities

● Serve as a primary system administrator for the Salesforce at The Telegraph.

● Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

● Complete regular internal system audits and prepare for upgrades

● Coordinate the evaluation, scope and completion of support tickets and new development requests.

● Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities

● Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production

● Assist in training of new users, and grow the Salesforce.com skill set across the organization

● Document development and releases in Jira and Confluence

Essential Skills

● Experience in Salesforce configuration, including Service Cloud

● Experience of working in 1st and 2nd line support

● Proven ability to design and implement new processes and facilitate user adoption

● Strong understanding of the platform, with the ability to build custom apps and objects,

formula fields, workflows, custom views, and other content of intermediate complexity

● Strong understanding of Salesforce.com best practices and functionality

● Strong data management abilities

● Strong communication and collaboration skills

● Ability to master new technical tools

● A demonstrated ability to understand and articulate complex requirements

● Previous experience working in a SCRUM or agile environment preferred

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.

Training and development

With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.

Our commitment to inclusion

At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We are proud to be a Level 3 Disability Confident Leader as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.

To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.