Salesforce Administrator

Job Description

Salesforce Administrator – Remote – Manchester offices

The Role

Salesforce is a core strategic platform for us here at Citation Group, we use Sales Cloud extensively and are just embarking on a Service Cloud project. You will be joining a team with exciting projects that span right across the Salesforce ecosystem.

You will have the opportunity to gain exposure & further hone your skill in a team of 20+ Certified Salesforce professionals on projects working across:

Sales:
Sales Cloud
CPQ
Service
Service Cloud
Field Service Lightning
Experience Cloud
Marketing:
Pardot
Finance:
Financial Force
3x CTI including Vonage

You will work closely with product owners and senior stakeholders to deliver the agreed roadmap and will work in a team with both onshore and offshore resource including project managers, architects, business analysts, admins, developers and testers. This is in a multi-scrum team approach to delivery, using a mature CI/CD pipeline that we will provide you with support to adopt.

Its is an excellent opportunity to work across a wide variety of stakeholders and functions including billing, finance, sales, pricing and field service to name but a few!

The Person

We are looking for someone who can roll their sleeves up and ‘dig in’ with the rest of the team. In addition, the successful candidate should have:
Be able to work within a wider team ensuring best practices are being followed for both general use of the Salesforce solution and data entry/management
Able to deliver end-to-end configuration and change management of the system when improvements are implemented
An understanding of data sharing and visibility rules
Understand how Salesforce is critical to a businesses success!

Education & Experience:

Experience working as a Salesforce Admin across a range of Salesforce products; Sales Cloud and Service Cloud desirable
Excellent communication skills including the ability to deal with senior stakeholders
Great Salesforce configuration knowledge
Appreciation of when/why customisation is required over configuration, but understands architectural principles and how to follow/challenge them
Experience in working in an agile environment essential, preferably using toolsets such as JIRA and Confluence
An appreciation of environment management, release management, code management and versioning best practices
Salesforce administrator certification desirable
Experience in Salesforce CPQ
Experience in marketing automation desirable

About Us
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don’t do office politics or “that’s not my job”. We listen, support and take ownership.

We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.

It’s a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!) and want the Company to succeed.

So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.