Salesforce Administrator - Associate

Location: Leeds (Hunslet) with hybrid working arrangement

Hours: Full-Time 8.30am - 5.00pm, Permanent-

Salary: Competitive, commensurate with experience

We are seeking an Associate Salesforce Administrator to join our team and drive the optimisation of our Salesforce platform. In this role, you will be responsible for managing day-to-day administration of our Salesforce environment, including user management, data integrity, workflow automation, and system customization. The ideal candidate will have direct Salesforce administration experience, strong analytical skills, and a proven track record of implementing solutions that enhance user adoption and business processes. You will work closely with cross-functional teams to gather requirements, configure system enhancements, and provide ongoing support. This role reports into the CRM Manager and will join a team of 3 Salesforce Administrators.

Key Responsibilities

• Administration and support of Salesforce users including roles, profiles, and permissions, building reports / Dashboards, updating permission, profiles roles, merging accounts/leads, deduplicating data, data imports.
• Must be able to prioritise work independently. This will include addressing tickets in internal systems and knowing when the work should be elevated.
• Lead assigned project work, such as developing new automation and business logic.
• Assist in configuring business-wide changes to the system in an exciting opportunity to be a part of a system re-work.
• Consult with users to help keep work flowing and ensure systems are efficient for end users.
• Helping to maintain GDPR compliance within a busy and fast-paced environment.

Key Skills

• Experience using Salesforce: 1- 2 years working as a Salesforce administrator.
• Working Method: Work within an Agile format and utilizing tools such as Jira / confluence/metro retro.
• Experience working with MS Products: Such as word, PowerPoint, and excel.

Core Salesforce Skills:

• Platform Mastery: A deep understanding of Salesforce’s core features, including objects, fields, record types, page layouts, validation rules, workflow rules, and process builder.
• Data Management: Proficiency in data import/export, data cleaning, data validation, and data security best practices.
• User Management: Ability to create and manage user profiles, roles, permissions, and sharing settings.
• Reporting & Dashboards: Expertise in creating custom reports, dashboards, and analytic snapshots to provide valuable insights.
• Process Automation: Knowledge of workflow rules, process builder, and flows to automate business processes and streamline workflows.
• Classic & Lightning mastery: Knows how the above work in classic and Lightning versions of salesforce.
• Problem-solving: Ability to analyse complex problems and identify creative solutions.

Advanced Salesforce Skills:

• Basic Web Programming: Basic Understanding of HTML and CSS and able utilize these within VisualForce & HTML Email templates.
• Apex Programming: Basic understanding of Apex programming to create custom triggers, classes, and Visualforce pages for more complex customisations.
• Lightning Experience: Proficiency in configuring and customizing Lightning components, Lightning App Builder, and Lightning Flow.
• Salesforce Integration: Experience with integrating Salesforce with other systems using APIs, web services, and middleware tools.
• Data Migration: Knowledge of data migration tools and techniques to move data between Salesforce orgs.
• Security & Compliance: Understanding of Salesforce security best practices, including data privacy, access controls, and auditing.

Soft Skills:

• Communication: Effective communication skills to interact with both technical and non-technical stakeholders.
• Attention to Detail: Meticulous attention to detail to ensure accuracy and consistency.
• Adaptability: Willingness to learn new technologies and adapt to changing business requirements.
• Project Management: Basic project management skills to manage Salesforce projects and implementations.

Certifications (essential)

• Salesforce Administrator Certification

Certifications (optional but beneficial)

• Salesforce Administrator Advanced Admin Certification
• Salesforce Platform App Builder Certification
• Salesforce Platform Developer I Certification

What We Offer

• Competitive salary package based on experience.
• Flexible hybrid working arrangement.
• Supportive and collaborative team environment
• Clear path for professional growth and advancement
• 25 days holiday - Xmas shutdown
• Sage benefits after 1 month
• healthcare benefits after 12 months
• Quarterly team outings.