Salesforce Business Analyst

Job Description

I am working with one of the biggest names in the retail world, looking to hire a Salesforce Business Analyst. The Salesforce BA will be responsible for analysing all business processes, identifying opportunities, and implementing Salesforce solutions.

Key Requirements
Work with stakeholders to understand business needs and translate them into technical requirements.
Analyse current business processes and workflows, identifying areas for improvement and optimization.
Design and implement Salesforce solutions that align with business objectives.
Configure Salesforce features and functionalities, including custom objects, workflows, validation rules, and reports.
Conduct user training and support to ensure effective adoption of Salesforce solutions.
Collaborate with developers and IT teams to ensure seamless integration with other systems.
Manage and prioritise multiple projects and tasks, ensuring timely and accurate delivery.
Create and maintain detailed documentation of processes, requirements, and solutions.

Qualifications
Minimum of 3 years of experience as a Salesforce Business Analyst or in a similar role.
Salesforce Administrator certification is required; additional Salesforce certifications (e.g., Platform App Builder, Sales Cloud Consultant) are a plus.
Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Marketing Cloud.
Excellent analytical, problem-solving, and communication skills.
Proven ability to manage multiple priorities and meet deadlines.
Experience with Agile methodologies and project management tools is preferred.
Ability to work independently and as part of a team.

*This role is 2x a week in the office*

*Unfortunately the role doesn't offer visa sponsorship*