Salesforce Senior QA Analyst

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.


• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.


• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.


• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.


• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.


• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.


• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.


• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.


• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.


• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.


• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.


• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.


• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).


• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.


• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.


• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.


• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.


• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 


• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.


• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist


• Pension and life insurance 


• Health cash plan, online GP, 24/7 Employee Assistance Plan


• Full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Season ticket loan and a cycle-to-work scheme


• Central office location complete with all the snacks and refreshments you can ask for


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials


• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.