Salesforce Trainer

Hybrid- 3 days

Salesforce Trainer

• Deliver training sessions and demonstrations for end users on new Salesforce functionality released each sprint.
  
  


• Develop and maintain training materials, quick reference guides, and supporting documentation for new features and processes.
  
  


• Update user guides and knowledge base content to ensure documentation remains accurate and aligned with live system functionality.
  
  


• Translate technical changes into clear, engaging, and business-focused training content.
  
  


• Collaborate with Product Owners, Business Analysts, and delivery squads to understand upcoming releases and user impacts.
  
  


• Conduct user readiness activities ahead of sprint releases to support smooth adoption.
  
  


• Provide post-release support, answering user queries and reinforcing best practices.
  
  


• Gather feedback on training effectiveness and identify opportunities to improve adoption and user experience.
  
  


• Monitor training completion, user engagement, and adoption metrics to measure the success of new functionality rollouts.
  
  


• Champion Salesforce adoption and continuous learning across the business.
  
  

Role Purpose

Enable successful adoption of Salesforce enhancements by ensuring users are trained, supported, and equipped with up-to-date guidance and documentation for every sprint release.