SAP Service Delivery Manager

Your new company
You will be working with a major organisation on a complex SAP service environment, taking responsibility for the effective delivery and management of SAP application and integration services.The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI, and the role requires a good working understanding of SAP landscapes and integration rather than deep hands-on configuration or development expertise.

Your new role
As SAP Delivery Manager, you will oversee the delivery of SAP services, ensuring contractual requirements, service levels and operational expectations are met.You will coordinate technical delivery teams and suppliers, monitor service performance, lead high-priority incident activity and drive continuous service improvement.

Key responsibilities

Manage SAP services against contractual requirements, SLAs, KPIs and operational targets.
Lead and take ownership of high-priority SAP incidents.
Coordinate incident, problem and change management across the SAP environment.
Deliver accurate and timely service reporting.
Monitor performance and investigate variances against key metrics.
Manage supplier performance and service reviews.
Coordinate technical delivery functions and drive service improvements.
Support handover into production for new and changed services.
Manage financial performance, including budgets, forecasting, costs, profitability and margin.
Proactively manage operational and contractual risks.
Coordinate appropriate resources and capabilities across the service.
Establish and promote a continuous service improvement culture.

What you'll need to succeed
Essential skills and experienceThe successful candidate will need to demonstrate:

Strong SAP service or delivery management experience.
Experience across SAP ECC, SAP APO, SAP BW and SAP PI. [SAP SDM Jo...escription | Word]
A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word]
ITIL-based service management experience. [SAP SDM Jo...escription | Word]
Strong incident, problem and change management experience.
Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word]
Supplier and stakeholder management experience.
Strong service reporting and analytical capabilities. [SAP SDM Jo...escription | Word]
Strong financial management experience, with demonstrable responsibility for budgets, forecasting/budgeting and cost/profitability management.
Experience managing operational and contractual risk.
The ability to understand technical issues, recognise dependencies and challenge technical teams effectively without necessarily being a hands-on SAP specialist.Desirable skills and experience

Experience within large-scale or multinational SAP environments.
SAP Basis concepts and architecture.
IDocs, RFCs and PI integration.
SAP background jobs, BW process chains and batch dependencies.
ServiceNow or a comparable ITSM platform.
ITIL certification.
Experience working with third-party SAP AMS providers.
What you'll get in return
You'll receive £644.91 per day, working on a 5-month, remote contract. The role is inside IR35, working 40 hours per week, with an ASAP start.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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