Scheduler

Scheduler + upto £31k salary + 33 days holiday (inc Bank Holidays)

Our client based in Carrington are looking for a Scheduler to join their team in a permanent capacity.

Purpose of the Scheduler role:

This role will be working in a fast paced office environment scheduling engineer's inspection/ maintenance visits for their customers. You will be the first point of contact for the team and responsible for providing excellent customer service working closely with the mobile field teams.

The key responsibilities for the Scheduler role:

• Efficient time and geographical scheduling of the Technician's diary
• Ensure visits are confirmed in writing and all RAMS are issued in line with the clients requirements and SLA's and CRM entries prior to visits.
• Complete any forms required by the client for permit to works for the visits, also forward any queries regarding ID and DBS where relevant.
• Arrange all plant and machinery hire required for visit, also ensure any off hire actions are taken.
• Actively, chasing down the client visit confirmations to ensure the booked work goes ahead.
• Assist the recertification administrator as and when required with the updating of clients CRM's for providing certification or reporting once visits are completed
• Assist the recertification administrator in chasing down any outstanding orders
• Liaise with field supervisor regarding the arrangements for any modifications
• Being first point of contact for energy support alongside the recertification to their customers on incoming phone calls.
• Building client relationships and providing quality care and customer satisfaction
• Respond knowledgeably to questions or queries from existing and future customers on the products and service offering.

Skills required:

• Numerate, analytical with excellent attention to detail
• Must be a confident self-starter able to work on their own initiative
• Excellent communication skills - written and verbal
• A minimum of 2 years customer service experience (preferably in a help desk/ call centre)
• Intermediate computer skills in MS Office - e.g. Word, Excel