Scheduler

Scheduler

Bristol - 2 days office and 3 days from home

Our fantastic client in Bristol who offers hybrid working, long term progression and a fabulous working environment are looking for a Scheduling Assistant.

This role will primarily involve contacting a portfolio of commercial customers to arrange Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of

a sub team that are responsible for efficiently arranging appointments for engineers within your region -considering travel time, engineer skill/authorisation levels and customer demand.

Main duties:

• Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
• Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
• Efficient scheduling of appointments into engineer’s diaries
• Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
• Working to set performance targets
• Using initiative to resolve scheduling and associated issues that occur within the team
• Ensuring scheduling is in line with service level commitments and requirements
• Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
• Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs

Skills required:

• Up to 2 years’ experience in associated field - desirable but not essential
• Knowledge of Meter Operators (MOP) - desirable but not essential
• Excellent Customer Care skills
• Excellent communication skills
• Good interpersonal skills
• Keyboard/Personal computer skills
• Strong multitasking skills
• Strong problem-solving skills
• Knowledge of relevant company procedures