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The Scheduler will be responsible for managing and maintaining the repairs scheduling diary, ensuring that maintenance works are accurately diagnosed, prioritised, and scheduled. Acting as the first point of contact for repairs scheduling, the role works closely with the Property Administration and Customer Services teams to deliver a timely, efficient, and customer\-focused service.
Manage and oversee the maintenance scheduling diary to ensure appointments are planned effectively and resources are used efficiently.
Act as the first point of contact for all repair scheduling enquiries from customers and internal teams.
Work collaboratively with the Property Administration and Customer Services teams to ensure repairs are correctly diagnosed and scheduled.
Liaise directly with internal colleagues, contractors, and external customers to resolve issues using agreed standard procedures.
Ensure repairs are scheduled within service level agreements and customer expectations are managed appropriately.
Maintain accurate and up\-to\-date records on relevant systems.
Respond to queries in a timely, efficient, and professional manner, ensuring high levels of customer satisfaction.
Identify and escalate complex or unresolved issues where necessary.
Strong organisational and diary management skills.
Excellent communication skills, both verbal and written.
Ability to work effectively under pressure and manage competing priorities.
Customer\-focused approach with strong problem\-solving abilities.
Confident in liaising with a wide range of stakeholders.
Good administrative and IT skills, with attention to detail.
Previous experience in an administrative or clerical role.
Experience of working in a customer\-facing environment.
Experience in repairs scheduling or maintenance services.
Knowledge or experience of social housing and housing repairs.
Based at The Oasts, Maidstone, ME14 5LH.
Bi\-Weekly Payments
35 Working hours per week
