Scheduler/Helpdesk Operative

Meridian requires Temporary Scheduler / Helpdesk Operatives to join our client in Birmingham (B37)

£13.46 per hour
40 hours per week
Weekly pay
Start date: Immediate
Hybrid working available

You will provide frontline coordination and customer‑support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak‑period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment.
This position is based at our Birmingham (B37) and operates on a hybrid model, offering flexibility to work from home part of the week.

Key Responsibilities

Service Scheduling — Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools.
Helpdesk Support — Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am–7pm.
Shift Coverage — Work within a rotating schedule such as 7am–4pm or 10am–7pm to ensure full helpdesk coverage.
Ticket Management — Log, prioritise, update, and close support requests with accuracy and urgency.
Customer Communication — Provide timely updates, manage expectations, and maintain a professional tone.
Data Entry & Reporting — Maintain accurate records and produce simple daily or weekly reports.
Team Coordination — Liaise with engineers, managers, and external partners to ensure smooth workflow.
Issue Escalation — Identify and escalate issues requiring higher‑level support.
Skills & Competencies

Organisational Skills — Ability to manage multiple tasks and shifting priorities.
Customer Service — Confident communicator with a calm, solution‑focused approach.
IT Proficiency — Comfortable with scheduling systems, ticketing tools, and Microsoft Office.
Attention to Detail — Accurate data entry and careful record‑keeping.
Problem Solving — Able to troubleshoot basic issues and identify next steps.
Time Management — Works efficiently in a fast‑paced environment.
Experience & Qualifications

Immediate availability is essential.
Proven experience in a scheduling role or helpdesk environment.
Strong communication skills, both written and verbal.
Experience with CRM, ticketing, or workforce‑management software is desirable.
Working Hours & Contract Details

Contract type: Temporary
Hours: 40 hours per week
Shift patterns: Covering the helpdesk window of 7am–7pm, typically 7am–4pm or 10am–7pm
Location: Birmingham (B37), hybrid working available
Start date: ImmediateIf you have scheduling experience and strong customer service skills, please apply within this job posting to be contacted by one of our specialist team
Only candidates based in UK and eligible to work in UK are allowed