Schedulers (Reactive)

We are thrilled to announce a major contract win with Southern Water! We are recruiting for a number of Reactive Schedulers to be based in our Customer Solutions Centre in Durrington.

We are now looking for customer focused people to join us and deliver real and effective solutions to waste-water network and drainage problems.  Your role will include:

• Allocating all contract works to Field Engineers, ensuring that work is programmed to optimize the productivity of our Field Engineers with specific geographic areas


• Communicate with Field Engineers for work via Big Change, email, telephone and emailing


• Escalate operational and customer difficulties to the Reactive Manager in a timely manner


• Manage appointments and ensure that Customers are kept updated and that Engineers attend as agreed


• Answer all phone calls within agreed timeframe and ensure call handling is completed as specified by the Team Manager for both inbound and outbound calls


• Take responsibility and accountability for your reactive works and Customers to drive up customer satisfaction and achieve required service level agreements

To be considered you should possess the following skills:

• Customer focused


• Hard working and respectful


• Excellent interpersonal skills to create relationships with your team, engineers and the wider Lanes Group


• The ability to prioritise and work under pressure, as well as under your own initiative


• Hours - 12 hour shifts; 4 on / 4 off

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million (EBITDA £45 million), with over 4,000 brilliant people and a countrywide network of operational locations.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.