Scheduling Administrator

We’re recruiting a Scheduling Administrator on behalf of a well-established fire and security company based in High Wycombe. You’ll play a vital role in supporting a busy engineering team by coordinating appointments, managing systems, and ensuring smooth daily operations.

• Coordinate engineer and subcontractor appointments, ensuring correct durations and clear communication with all parties.

• Maintain up-to-date booking statuses on the service management system and engineer Outlook calendars.

• Enter appointment dates into relevant customer portals.

• Prepare and send RAMS, booking forms, and permits for scheduled visits.

• Complete the weekly Call Statistics Report by Friday close of business, working to specific KPI targets.

• Align PM/PPM bookings with service work at the same site.

• Raise call actions and permits, issue order acknowledgements, and booking confirmations to customers.

• Process accepted quotes and raise calls accordingly.

• Communicate with parts ordering teams to ensure job completion.

• Keep CRM and customer records accurate and up to date, with clear notes on all calls.

• Respond to all emails within 8 working hours.

• Provide cover for the customer service team and inbox as needed.

• Answer calls promptly (within 3 rings) and manage reception duties, including escorting engineers.

• Ensure timely and clear internal communication.

• Excellent organisational and communication skills

• Ability to manage multiple priorities and deadlines

• Confident with CRM systems and Microsoft Outlook

• Previous experience in scheduling, coordination or administrative support (ideally within engineering or field services)

• Proactive, team-oriented, and professional approach

Please note: To process your application, we may contact you via email, phone, or text in accordance with GDPR. You may also receive a link to manage your communication preferences. We are an equal opportunities employer and operate in compliance with UK employment legislation.

If successful, you will be asked to complete a full registration with our consultant, including ID verification, visa documentation (if applicable), proof of address, competency tests, and a structured interview.