Scheduling Coordinator

Pertemps are delighted to be recruiting on behalf of a well-established and growing business based in Birmingham for a Scheduling Coordinator to join their busy operations team.

This is an excellent opportunity for a highly organised and proactive individual who enjoys working in a fast-paced environment, coordinating schedules and ensuring excellent service delivery.

The Role
As a Scheduling Coordinator, you will be responsible for planning and coordinating daily workloads, managing schedules, and acting as a key point of contact between customers, field-based staff, and internal departments. You will play a vital role in ensuring work is completed efficiently while maintaining high levels of customer service.

Key Responsibilities
•    Scheduling and coordinating appointments, jobs, and service visits
•    Managing diaries and allocating workloads effectively
•    Liaising with customers regarding appointments and enquiries
•    Communicating with field-based teams to ensure schedules run smoothly
•    Monitoring job progress and making adjustments where required
•    Updating internal systems with accurate information and job records
•    Managing incoming calls, emails, and service requests
•    Resolving scheduling issues and escalating concerns where necessary
•    Supporting the wider operations team with administrative tasks
•    Ensuring customer service standards are maintained at all times

About You
The successful candidate will:
•    Have previous experience within scheduling, coordination or planning
•    Possess excellent organisational and time-management skills
•    Be confident communicating with customers and colleagues at all levels
•    Have strong attention to detail and the ability to prioritise workloads
•    Be proficient in Microsoft Office and comfortable using internal systems
•    Be able to work effectively under pressure in a fast-paced environment

If you are an organised and customer-focused individual looking for your next challenge, we'd love to hear from you. Apply today through Pertemps to find out more
Only candidates based in UK and eligible to work in UK are allowed