Scheduling Coordinator Home Care Services

About Home Instead Newport

Home Instead Newport is part of the world’s leading provider of non-medical care and companionship for older adults. We specialise in delivering personalised, relationship-led support that empowers people to live independently in the comfort of their own homes.

With minimum visits of one hour, award-winning training, and a reputation for excellence, we take immense pride in the quality of care we provide. Our team is dedicated to making every moment matter—offering not just practical help, but genuine connection, dignity, and joy.

Benefits Package

• Free membership to the Employee Assistance Programme, which gives you 24/7 access to one-to-one counselling, legal advice and support, self-help and well-being information
• Early Pay - draw down pay option at any time
• Professional development plan and ongoing training to enable you to develop your professional knowledge and career development within Home instead
• Employee discounts across a range of retail, leisure, and lifestyle brands
• Free on-site parking and excellent transport links
• Ongoing training and development to support your professional goals
• Supportive team culture with regular team-building events and recognition schemes

As our Scheduling Coordinator, you’ll play a vital role in ensuring our clients receive consistent, high-quality care by managing and coordinating schedules with precision and empathy. You’ll be the bridge between our clients, Care Professionals, and internal teams—making sure everything runs smoothly and efficiently.

What You’ll Do

• Create and manage schedules that meet both client needs and staff availability
• Consider travel time, holidays, training, and last-minute changes
• Match Care Professionals to new clients and arrange introductions
• Maintain continuity of care with consistent staff and timings
• Communicate schedule updates across teams quickly and clearly
• Build strong relationships with clients and Care Professionals
• Work closely with recruitment and care teams to ensure staffing levels
• Keep accurate records using our scheduling system (e.g. People Planner)
• Support the on-call rota (1 in 6 evenings/weekends) and visit clients if needed
• Ensure compliance with equality, diversity, and inclusion policies

What We’re Looking For

• Experience in scheduling (home care, healthcare, logistics, or similar)
• Strong IT skills (Microsoft Office, CRM systems, People Planner)
• Excellent communication and teamwork skills
• Calm, organised, and detail-focused under pressure
• Able to multitask and work independently
• Positive, resilient, and quick to build rapport
• Full UK driving licence and access to a vehicle
• Right to work in the UK (no sponsorships available)

Are you a detail-driven, resilient, and people-oriented professional eager to make a real difference in the care sector? We’re looking for a Scheduling Coordinator to join our passionate team, playing a key role in delivering outstanding service to both our clients and Care Professionals.

Please note, this position is subject to an enhanced DBS disclosure. For further details, feel free to contact our office on 01633 740028