Scheduling Manager

Scheduling Manager

Location: Stratford, London

Salary: Up to £38,000 + Performance Bonus + Benefits

Think Construction are recruiting on behalf of a leading property services contractor for a Repairs scheduling Manager.

The Repairs Scheduling Manager will lead and manage a centralised Scheduling Team operating across multiple contracts.

This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients.

The role sits within a centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts.

The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand.

Responsibilities

Lead and manage a centralised Scheduling Team supporting multiple contracts.

Plan and allocate operational resources, including operatives and subcontractors, to maximise productivity and first-time fix.

Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements.

Act as an escalation point for complex scheduling issues, service failures and resident complaints.

Monitor performance against KPIs, resource utilisation and service levels.

Drive continuous improvement in scheduling processes, systems and ways of working.

Implement escalation and contingency processes during peak demand or operational disruption.

Support the embedding of the centralised scheduling model across contracts.

Coach and develop schedulers to maintain consistent standards and performance.

About You

Experience managing a scheduling, planning or resource coordination function.

Experience within social housing repairs, maintenance, facilities management or field service environments.

Understanding of reactive repairs and maintenance operations.

Experience using scheduling, workforce planning or job management systems.

Experience managing or supervising scheduling teams.

Strong IT skills, including Microsoft Office and Office 365.

Benefits

Salary up to £38,000 depending on experience.

Performance-related bonus.

Pension scheme.

Life assurance.

24/7 GP referral and wellbeing support service.

1 paid volunteer day per year.

£2,000 refer-a-friend bonus after the referee passes probation.

25 days holiday plus bank holidays.

Employee discounts, perks and wellbeing support.

If you're interested in this opportunity, please apply today or contact Megan Brodrick at Think Recruitment for a confidential discussion and further details
Only candidates based in UK and eligible to work in UK are allowed