Scheduling Manager

An established provider of housing maintenance and repair services is seeking an experienced Scheduling Manager / Team Leader to oversee operational planning accross multiple contracts.

In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients.

Responsibilities

* Manage the day-to-day scheduling and customer service operations.

* Lead and support a team of up to 10 schedulers.

* Ensure repairs and maintenance appointments are planned efficiently for field-based operatives.

* Monitor service performance and implement improvements where required.

* Handle escalated customer issues and oversee complaint resolution processes.

* Promote excellent customer service standards across the team.

* Work closely with colleagues and stakeholders across multiple locations to ensure smooth service delivery.

Requirements

* Proven background within housing repairs and maintenance services.

* Experience overseeing workforce scheduling or resource planning functions.

* Previous involvement in customer service management and complaint handling.

* Strong leadership and team development abilities.

* Confident user of planning, scheduling, and general IT systems.

* Excellent communication and relationship-building skills.

* Ability to motivate teams and drive operational performance.

Package

* Negotiable salary of up to £42k

* Monday - Friday 8am - 5pm

* Office Based in East London

* 23 days annual leave plus bank holiday

* Pension, medical scheme options and life assurance

* Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support

* 1 paid volunteer day

Simply apply to be considered for the role
Only candidates based in UK and eligible to work in UK are allowed