School Receptionist | Collaborative & Supportive Academy | Sheffield

CORE PURPOSE

We require a welcoming, highly organized School Receptionist to serve as the main point of contact for our academy. Operating within a supportive front-of-house team, the successful candidate will provide professional administrative support, manage visitor access, answer incoming calls, and maintain standard safeguarding and site security protocols for students, staff, and visitors.

THE SCHOOL

An 11–16 secondary school located in Sheffield, South Yorkshire. The school operates with a centralized behaviour and administrative support system managed by the senior leadership team to maintain a structured and welcoming environment. The front-office team works collaboratively, using streamlined digital visitor systems and established communication channels to keep daily tasks manageable and ensure smooth school operations.

KEY TASKS & DAILY OPERATIONS

• Front-of-House & Reception: Welcome visitors, parents, and contractors, ensuring all safeguarding checks, sign-in procedures, and visitor badges are completed accurately.

• Telecommunications & Queries: Manage the main switchboard, answering calls, taking messages, and directing inquiries to appropriate staff members or departments efficiently.

• Student & Parent Support: Assist pupils arriving late or leaving for appointments, and respond to general inquiries from parents with clarity and professionalism.

• Administrative Operations: Provide core clerical support, including handling post, monitoring general email inboxes, and updating student records on the school MIS software.

• Site Security Support: Work alongside the site team to monitor main entry points, maintaining a safe and secure entrance to the school at all times.

PROFILE REQUIREMENTS

• Qualifications: Strong literacy and numeracy skills (GCSE Grade C/4 or equivalent in English and Mathematics). Relevant administrative qualifications are desirable.

• Experience: Previous administrative or customer-facing reception experience, ideally within a school, educational setting, or busy office environment.

• Skills: Excellent verbal and written communication skills, a professional telephone manner, strong computer literacy (experience with school databases like SIMS or Arbor is advantageous), and a calm, approachable demeanour.

REGIONAL CONTEXT

• Local Area & Community: Based in the city of Sheffield, the school serves a proud and diverse community. Known for its rich industrial history and green landscape, Sheffield offers an outstanding quality of life with abundant parks, vibrant cultural hubs, and close proximity to the Peak District National Park.

• Transport & Commuting: The school is well-connected via major road links, including the M1 motorway and A61. Sheffield benefits from a comprehensive public transport infrastructure, including extensive local bus networks and the Supertram system. Sheffield Railway Station provides frequent, high-speed rail links to Leeds, Manchester, Nottingham, and London St Pancras, making it highly accessible for staff across South Yorkshire and Derbyshire.

APPLICATION INTAKE

Please submit your current CV to begin the application process.