SDE Consultant - Cisco

Service Delivery Engineer

We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments.

You’ll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.

What You’ll Be Doing

• Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met


• Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution


• Collaborate with customers and internal teams to drive continuous service improvement


• Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools


• Review and manage network changes, ensuring compliance with logging, monitoring, and security standards


• Maintain accurate technical documentation, including diagrams and operational processes


• Work alongside Account Managers and Sales teams to scope and support new opportunities


• Provide technical leadership across problem management and complex change activities

What We’re Looking For

Essential Skills & Experience

• Strong 3rd Line / Infrastructure experience (3–5 years minimum)


• Experience in a Managed Services environment


• Expertise in networking technologies including:
  
  
  
  • Juniper (Mist), Aruba, or Cisco (switching, routing, wireless)
  
  
  • VLANs, DNS, DHCP, and certificate services
  
  
  • Firewalls (Fortinet, Cisco, Palo Alto, Check Point)
  
  
  
  


• ESX / virtualisation experience


• Network Access Control (Cisco ISE / Aruba ClearPass)


• Familiarity with ITSM tools (e.g. ServiceNow)


• Confident working directly with customers and senior stakeholders

Desirable

• Cisco CCNP (or equivalent)


• ITIL v4 Foundation


• Knowledge of Cyber Essentials / ISO 27001


• Experience with Infoblox DDI


• Experience managing change, problem, and major incidents


• Security clearance (BPSS or SC)