Second Line Engineer

2nd Line Support Engineer

MSP - Central London

Up to £40,000

We're working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues and working across Microsoft, Azure, and network environments.

My client is looking for someone who has a proactive and can do attitude, you will be working as part of close knit team, so it's all hands on deck. If you're looking for a role where you can really have a positive impact on companies infrastructure across London, please reach out today. Plenty of scope to progress and develop throughout the company.

Key Responsibilities:

• Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly
• Troubleshoot and support a wide range of environments, from Microsoft 365 and Azure to networking and Windows Servers
• Support and administer user accounts, devices, and cloud services
• Assist with onboarding of new clients and contribute to small infrastructure projects
• Liaise with clients regularly, providing clear updates and excellent customer service
• Use ConnectWise (or similar PSA/RMM tools) to manage tickets, document solutions, and monitor systems
• Help mentor junior team members and contribute to continuous service improvement

Key Requirements:

• Previous 2nd Line experience within an MSP environment, you’re comfortable juggling multiple client environments and tickets
• Strong understanding of Microsoft 365 Suite
• Hands-on experience with Microsoft Azure
• Solid knowledge of networking fundamentals - including DNS, DHCP, VPNs, routing, and switching
• Windows Server & Active Directory administration
• Proficiency with ConnectWise (desirable but not essential)
• Experience with PowerShell, for automation and scripting tasks (bonus but not required)
• Excellent communication skills - both written and verbal
• A proactive, solution-focused mindset with a desire to learn and progress

If you're keen to progess and be part of an amazing growing company, with great values please apply for immediate consideration.