Second Line Support

Job Description

Applications will be submitted on 21/06 after a screening call with a recruiter, applications past 21/06 may not be considered.

Harvey Nash is delighted to be partnering exclusively with the University of Leeds to recruit 8 brand-new Second Line Support Technicians to join their Second Line Support team.

The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy. With the launch of the Digital Transformation Strategy, it's time to modernise and secure the university's IT Services, supporting their ambitious visions for a digital future.

As part of this critical initiative, we are seeking an experienced Second Line Support Technician to play a key role in shaping the future of IT Services at the university. If you're passionate about technology, innovation and making a difference, this is a unique opportunity to contribute to an exciting digital transformation journey.

You will solve a variety of escalated IT issues and problems with different devices and technologies. You will aim to provide first time fixes for staff and students. You will be customer focussed with excellent communication skills written and verbal, and able to translate technical information to a wide range of users.

Experience of interest:
Providing escalated IT support to a wide range of devices, operating systems (Windows, MAC, Linux) and technologies;
Investigating technical issues reported by users, asking questions to investigate and finding the causes for the issues;
Escalating to the senior team members for complex issues once all known methods of triage have been covered;
Maintaining technical knowledge articles and documents to share with the wider IT services team;
Excellent communication skills, with the ability to translate technical information.

What’s in it for you?
Salary: £25,742 - £29,605 | 26 days holiday plus approx.16 Bank Holidays/days the University is closed by custom (including Christmas) – 42 days a year! | Access to dedicated training (ITIL, Microsoft Certifications, languages, mental health) | Great pension options | + Plenty more

Interested and want to learn more? Please apply within...