Second Line Support Engineer

Second Line Engineer - Networking & Systems Upgrade Focus

Derby (On-site)

£30,000 - £35,000 DOE

Role:

This internal IT support role is ideal for someone who thrives in a fast-paced environment with the freedom to manage projects end-to-end. you'll be the driving force behind keeping infrastructure secure, scalable, and future-ready. This role offers exposure to a wide array of technology allowing you to build the skills to progress in your career.

Your Responsibilities:

• Deliver both remote and onsite IT support to a variety of clients
• Diagnose and resolve hardware, software, and network problems efficiently
• Take responsibility for maintaining and monitoring IT infrastructure covering servers, networking equipment, and cloud platforms
• Install and configure new hardware and software, ensuring smooth deployment and minimal disruption
• Play an active part in implementing cybersecurity best practices, including system updates and user awareness
• Support senior engineers on more complex technical challenges and project work
• Provide outstanding customer service, keeping users informed and ensuring all issues are resolved promptly

The Ideal candidate would have:

• Previous experience in IT support, service desk, or helpdesk environments
• Strong working knowledge of Windows OS and popular business applications
• Familiarity with Microsoft 365, Active Directory, basic networking, and cloud solutions
• Excellent troubleshooting skills and a proactive, can-do approach
• Comfortable handling multiple tasks and adapting in a fast-paced setting
• Clear communicator with strong interpersonal and customer service skills
• IT certifications (such as CompTIA, Microsoft, or Cisco) are a definite advantage

Apply Now!

If you're an experienced support analyst ready for a dynamic role with excellent development opportunities, we want to hear from you!

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